Terms and Conditions

Terms and Conditions of Aussie Custom Stickers


Welcome to Aussie Custom Stickers. Our services and products are provided subject to the following terms and conditions. By accessing our website and placing an order, you agree to comply with and be bound by these terms.

Consumer Guarantees

As per the ACL, our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product Orders

Aussie Custom Stickers reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Pricing and Payment

Prices for our products are subject to change without notice. Payment must be received by us before acceptance of an order. We accept payment through various methods, which will be processed via a secure payment gateway.

Design Submission and Intellectual Property

You are responsible for ensuring that any design you submit does not infringe on any intellectual property rights. By submitting a design, you grant us a non-exclusive, royalty-free license to use the design for the purpose of fulfilling your order.

Production and Delivery

We strive to produce and deliver orders within the timeframe specified, but we are not liable for any delays beyond our control. Delivery times may vary based on location and delivery method.

Order Confirmation and Production Commencement

Order Confirmation

Upon placing an order with Aussie Custom Stickers, customers will receive an email confirming the receipt of their order. This confirmation will include order details, such as the design submitted, quantities, and expected delivery timeline. Customers are advised to review this confirmation carefully and notify us immediately if any details are incorrect.

Production Commencement

Before we begin the production of your order, a second email will be sent to inform you that we are about to start making your stickers. From this point forward, we will not accept cancellations or provide refunds as the production process is underway.

No Cancellation or Refund After Production Commencement

Once you have been notified that production has commenced, Aussie Custom Stickers enforces a strict no cancellation and no refund policy. By proceeding with your order after receiving the production commencement email, you acknowledge and accept this policy.

Faulty Products or Products Not as Described

Notwithstanding the above, if the product is faulty or not as described upon receipt, the protections afforded by the Australian Consumer Law (ACL) will apply. Aussie Custom Stickers is committed to complying with the ACL and will offer remedies as required by law, which may include repair, replacement, or refund for major failures. For minor issues, we will provide a repair or replacement at our discretion.

Compliance and Further Discussion

Our team is available to discuss any concerns or issues related to product compliance with the ACL. We strive to ensure customer satisfaction and adherence to legal standards.

Limitation of Liability

Our liability for any loss or damage suffered by you as a result of your use of our website or products is limited to the purchase price of the product you purchased, except as required by the ACL.

Changes to Terms and Conditions

We reserve the right to make changes to these terms and conditions at any time. Your continued use of the website following any changes indicates your acceptance of the new terms.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State.

Contact Information

For any questions or concerns regarding these terms, please contact us at sales@aussiecustomstickers.com.au.