Returns Policy of Aussie Custom Stickers
At Aussie Custom Stickers, we take pride in the quality and craftsmanship of our custom sticker products. Our Returns Policy is designed to ensure that you feel confident about your purchase and to address any concerns regarding faulty or misrepresented products.
If you receive a product that is faulty or not as described, you are entitled to a remedy under the Australian Consumer Law. If the problem is a major failure, you can choose between a replacement or refund. For a minor failure, we will provide a replacement at our discretion.
Process for Returns
Notification: Please notify us within 7 days of receiving your order if you believe your stickers are faulty or not as described. Provide a detailed description of the issue and include photographic evidence where possible.
Assessment: We will assess your claim as quickly as possible. If your return is accepted, we will provide instructions on how to proceed.
Return of Product: If required, you may be asked to return the product to us for further assessment. Aussie Custom Stickers will cover any necessary shipping costs for the return of faulty goods.
Resolution: Once we have received the returned product, we will inspect it and notify you of the outcome. If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Please note that due to the custom nature of our products, we cannot accept returns for any non-faulty items or for change of mind. Once production has commenced, as indicated by our production commencement email, orders cannot be canceled, and refunds or exchanges cannot be provided.
For any questions or concerns about our Returns Policy, please contact us at firstname.lastname@example.org. Our customer service team is dedicated to ensuring your satisfaction and will work with you to resolve any issues in accordance with this policy and the Australian Consumer Law.