Frequently Asked Questions (FAQs)
About Our Products
Q: What types of stickers do you offer?
A: We offer custom-designed stickers for various applications, including vehicles, businesses, and personal use. Our stickers are weatherproof and suitable for outdoor use. We also provide lamination services to extend sticker life and offer various material options, including vinyl.
Q: Can I order stickers in any shape?
A: Yes, we offer custom shape cuts. You can specify your desired shape when you submit your design, and we will provide design proofs before production.
Q: How do I place an order?
A: To place an order, submit your design in PDF format through our website or email. We will then confirm the details and provide proofs if necessary. Upon your approval, we will proceed with production.
Q: How long does it take to receive my order?
A: Our typical turnaround time is within 7 days from order placement. Delivery times may vary based on your location and the delivery method chosen.
Pricing and Payment
Q: How is pricing determined?
A: Pricing is based on the size, quantity, and specific customisations of your order. We also offer discounts for bulk orders and special promotions.
Q: What payment methods do you accept?
A: We accept various forms of payment, which are processed securely through our website. Please refer to our Payment section for more details.
Design and Production
Q: What are the design requirements?
A: We prefer designs to be submitted in PDF format with a clear indication of the desired dimensions and colours. If you need assistance with your design, please contact us.
Q: Can I see a proof of my sticker before production?
A: Yes, we provide design proofs upon request before we proceed with production to ensure your satisfaction with the final product.
Shipping and Delivery
Q: Do you ship internationally?
A: Currently, we are focusing on serving customers within Australia. However, we are exploring options to expand our shipping capabilities. Please contact us for more information.
Q: How are the stickers shipped?
A: Stickers are packaged securely and shipped according to the delivery method selected during the ordering process. We ensure that your stickers arrive in perfect condition.
Returns and Refunds
Q: What is your return policy?
A: Due to the custom nature of our products, we do not accept returns unless the product is faulty or not as described. Please refer to our Returns Policy for detailed information.
Q: Can I cancel my order?
A: Orders cannot be canceled once production has commenced. We send a confirmation email before starting production, at which point you can still request changes or cancel your order.
Support and Contact
Q: How can I contact you if I have a problem with my order?
A: If you have any issues or concerns, please contact us at firstname.lastname@example.org or call us at 0497 665 880. Our customer service team is here to assist you.
Q: What if I need my order urgently?
A: If you require an expedited order, please contact us directly to discuss rush order capabilities and associated costs.